A strong and well established Command and Control structure is a given necessity for any modern military force or police service but does it have a place in the civilian world of business? Absolutely.
Without clear lines of command and control employees at the bottom end of a business structure may start to get self serving ideas and rise above their stations. While under certain circumstances this may prove positive and have a beneficial result for the company over the short term in the long run the inevitable outcome is harmful.
Without a strong command and a clear line of communication from the top downwards minor conspiracies and plans of action between employees are bound to be formulated - raising individual desires and aspirations above those of the company.
The effect of a lack of formidable control will also be felt outside of the confines of a company's premises and head office but will filter down to branch offices and areas of operation on the ground.
Any successful or failing operation will begin from the time a client is engaged on the phone or by email to the time of service delivery on the ground in the field.
An on site duty manager, supervisor or team leader can only be effective in carrying out his duties if his orders and objectives are made clear to him through a comprehensive and consistent line of communication.
Most important to the success of any company involved in providing man power and service delivery is a consistent approach to man management. Unreliable and wavering supervision will be the catalyst to high staff turnover, poor quality personnel, ill discipline and eventual loss of business.
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