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I am an international security consultant. A licensed bodyguard. Publisher and author and the Managing Director of Concept Tactical Worldwide.

Tuesday, 25 May 2010

Command and Control in the business world.

A strong and well established Command and Control structure is a given necessity for any modern military force or police service but does it have a place in the civilian world of business? Absolutely.

Without clear lines of command and control employees at the bottom end of a business structure may start to get self serving ideas and rise above their stations. While under certain circumstances this may prove positive and have a beneficial result for the company over the short term in the long run the inevitable outcome is harmful.

Without a strong command and a clear line of communication from the top downwards minor conspiracies and plans of action between employees are bound to be formulated - raising individual desires and aspirations above those of the company.

The effect of a lack of formidable control will also be felt outside of the confines of a company's premises and head office but will filter down to branch offices and areas of operation on the ground.

Any successful or failing operation will begin from the time a client is engaged on the phone or by email to the time of service delivery on the ground in the field.

An on site duty manager, supervisor or team leader can only be effective in carrying out his duties if his orders and objectives are made clear to him through a comprehensive and consistent line of communication.

Most important to the success of any company involved in providing man power and service delivery is a consistent approach to man management. Unreliable and wavering supervision will be the catalyst to high staff turnover, poor quality personnel, ill discipline and eventual loss of business.

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2 comments:

  1. "Without a clear line of communication from the top downwards"

    Used a bit of poetic license above:

    I have found that, in the LE or MIL environment this is great until shyte happens then your C&C gets fragmented in the firefight and UNLESS the individuals can function as completely separate and self sustaining entities people are going to get dead so yes, in those instances, with those exceptions, I have to agree with you.

    In the business field I have found the opposite to be preferable as far as communication is concerned - Top down is doomed to failure as the junior staff become resentful and will often sabotage the company.

    Two way comms - Top down and bottom up ensures that the the message (mission statement and immediate policy) is sent down from management and that it is understood as such by virtue of what you get back.

    In the cut throat business world we operate in, this serves to ensure that staff UNDERSTAND and agree with the company aims and objectives and share a common goal.

    If one gets buy-in from the junior staff they support all management initiatives as they take ownership of it's outcomes.

    If it was top down and it fails, Oh well - it's the boss's fault - he made the decision.

    Just my pov.

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